Support

Automatic tracking is a free feature that automatically adds packages to your track list, sends you delivery notifications and more. Learn about this feature in our frequently asked questions.

Automatic tracking is a free feature that automatically adds packages to your track list, sends you delivery notifications and more. View the Terms and Conditions of this feature.

Find out how to pay your duty and taxes online. This means your package may be eligible to be left in a secure location outside your house if you’re not at home.

Tracking status shows your item as successfully delivered, but you have not received it. What you can do.

This notification means we tried to deliver to your address, but were not successful.

See the delivery standards for mail items sent from outside of Canada, how to track them and information about Customs' wait times.

Shipping routes are set depending on the location of our facilities and the destination.

Ready for pickup means that your item has safely arrived at a post office.

Learn about the various tracking number formats and where to find them on your package or receipt.

Learn more about the Track tool and how it helps you trace and confirm delivery of packages or check when a parcel is expected to be delivered.

Learn why your tracking information may not be available to you when you enter your tracking number into Track

Standard delivery times vary depending on what you’re mailing and how far it’s going. Find the delivery standards for different types of mail.

Learn how to track a package using the online Track tool. Find out about the tracking number, delivery notice card number or reference number you need.

Learn about what “Notice left” means in your delivery progress and how to pick up your package.

Learn what “Delivered as a safe drop” means in your delivery progress.

Learn more about detailed status items and dates displayed on the Track progress bar.

Here’s what to do when your item is marked as delivered, but has not been received.

How to find and view the signature of the person who signed for a package you sent.

Learn how to track the delivery status of your package using our online Track tool.

Learn what the terms ‘date range’ and ‘expected delivery date’ mean in your Track results.

Find out how to check on where your incoming international parcel is and what may be causing the delay.

You have been tracking your letter or parcel on our website, but now tracking information no longer appears. Find out what to do.

You sent an international delivery with a tracking number, and it hasn’t arrived yet. Find out how to check on where your outgoing international parcel is and what may be causing the delay.

Had a tracking number, but can’t find it? Here’s what to do:

Get your mail delivered to a location other than your residence or business. Use a community mailbox or post office box.

You have tracked your letter or parcel online for several days and there is no delivery status update. You are worried your parcel hasn’t been sent yet.

What happens if your delivery date changes? Learn about Expected delivery date and the Delivery Standard.

Learn how to sign up to get delivery status information sent directly to your email or mobile.