November 19, 2019
Posted in News Releases
Statement – Magi Stamp
November 19, 2019
Posted in News Releases
Canada Post has issued a recall of The Magi Holiday domestic stamp booklets of 12 as we have detected that some of them may be defective. We apologize for this error and are working to reprint and restock the item and expect to have replacement booklets available for sale online on Friday, November 22 and in stores early the week of November 25. Shiny and Bright Holiday domestic stamp booklets of 12 are not impacted and continue to be available for purchase.
We understand the importance of these stamps to our customers and apologize for this inconvenience. During production, it appears some of The Magi booklets were printed improperly, with the glue sticking to the booklet rather than the stamps. Any customers who purchased a defective booklet are asked to return them to the place of purchase for a full refund.
We are working with the printer to determine the cause of the error and implement process improvements.